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Energy retailers continue to provide assistance to small business

Updated: Nov 1, 2020

The Australian Energy Regulator (AER) has set some expectations for energy companies to protect small business during the COVID-19 pandemic. This extends important protections for energy customers and encourages retailers and customers to stay in touch and communicate if they need help.


The protections for small business during COVID-19 have been extended to 31st October 2020.

Expectations for Energy Providers (taken from The Australian Energy Regulator AER)

  • All residential and small business customers who indicate they may be in financial stress, should be offered a payment plan or hardship arrangement. Our advice is to stay on the plan for protection from disconnection, interest payments and late fees.

  • Before 31st October 2020 (and potentially beyond), there should be no disconnections (unless requested) at any residential or small business for customer who may be in financial stress. This is extended to any large business customer who may be in financial stress who is on-selling energy to residential and small business customers.

  • Defer referrals of a retailer’s customers to debt collection agencies for recovery actions, or credit default listing until at least 31st October 2020.

  • Payment plans and flexibility to pay smaller amounts over a longer periods are being offered.

  • Waiver of disconnection, reconnection and/or contract break fees for small businesses that have ceased operation, along with daily supply charges to retailers, during any period of disconnection until at least 31st October 2020.

For more information go to The Australian Energy Regulator (AER)


As always, if you need any assistance with your business finances, or think we can help, please get in touch. You can email info@eastcoastbbs.com.au or call our office on 02 4402 8913


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