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Tips on Managing Change in Your Small Business

COVID-19 is creating a huge challenge for all of our daily lives, particularly for those of us that own or work in small business. As Business Owners, it is especially important to learn how to lead and manage your business successfully through these times of change.


Having a clear picture on outcomes, creating a change management plan, communicating with staff and actively encouraging a culture of change can help you have a smooth transition in times of change, strengthen your business, and help you retain your staff.

Here are our top tips to help you and your business navigate through these difficult times and stay on top.


4 Steps of Change Management for Business:


1. Have a clear picture

  • Having a clear idea of what you want your outcome to be can help you to stay centred on what you are working towards.

  • The more connected you are to the big picture, the easier it will be to stay focused on the necessary changes needed to the business.

2. Create a change management plan

  • What are your reasons for change?

  • List the strengths of the business. What are some of the processes and procedures in place that are working well and why?

  • List the problems, risks, weaknesses, or inadequacies that you have identified as being threats to business growth.

  • Consider the list of problems you have identified and do your research by reviewing and revising your business strategy.

  • Identify critical goals and targets for the change.

  • Who will make those changes?

  • When will these changes happen?

  • Set your targets with clear objectives on the outcome you want to achieve.

3. Inform your staff of the changes

  • Communicate with staff early in the change process so staff are involved in the planning and discussion around any changes.

  • Clearly explain your reasons for change as outlined in your change management plan.

  • Address any concerns employees have on the impact of changes.

  • Support your employees through the change process by providing them with a clear understanding of what is required from them and ensure staff have access to management/Business Owner to discuss any questions or concerns.

  • Train employees well – a great deal of fear and anxiety comes with learning new things, and this can generate resentment.

4. Encourage a culture of change

  • Understand the current culture within your business.

  • Promote a culture of change and flexibility to help staff become comfortable with change.

  • Start with small changes.

  • Ask staff to share their ideas and observations of the business and areas for improvement.

  • Look for ways to improve your business and implement those changes.

  • Recognise and celebrate success.

Change does not happen all at once, so recognising the need for change in your business and the actions required to make those changes is essential. That means reallocating resources such as money, materials, and staff towards areas in your business that influence the change and in turn improve people, products, services, and performance.


Useful Resources

Business.gov.au – How to manage change in your business

Business Queensland – Managing people through change – Planning for change


If you have any questions or thing we can be of assistance, please get in touch, we are here to help.


#COVID19 #smallbusinessowner #managingchange #bookkeepingtips #success



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